Here at Platter’s Chocolates, we love sending the gift of chocolate to friends and families all over the country and this season is no exception. We are encouraging all of our customers to ship early this season to avoid delays with your packages. We are seeing some longer delivery times than anticipated this year, as well as missing packages. Please order by December 10th to ensure orders arrive before Christmas!

Please know that we pack and ship out your order almost immediately, but once it leaves our shipping station, some things are just out of our control. The information that is available to you via USPS and FedEx, are the same resources that we have available to us to track your shipment. Even by calling or emailing us, we will not be privy to any other information that can be found at the websites below. With every order shipped from Platter’s Chocolates, we will send an email with your tracking number.

Please be on the lookout for the package delivery to ensure that your chocolates are in pristine condition upon arrival. You may even want to send a message to your recipients that their package has been delivered. Platter’s Chocolate cannot be held responsible for lost or stolen packages. Please understand that we have no control over the shipping carriers and the time it takes for your shipment to arrive.

However, we would like to thank each and every one of our valued customers for choosing Platter’s Chocolates this holiday season. We wish all of you a very happy holiday season!

IMPORTANT SHIPPING INFORMATION:

USPS Priority Shipping*:

We have had some confusion as to USPS priority mail. Please note that the delivery timeframe is not guaranteed, but a timeframe that the United States Postal Service strives to deliver your package within. You as a consumer are not paying extra for this service, rather we receive a discounted rate from the postal service, and we pass along that discounted rate to our customers.

• Direct from the USPS- 1. In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee. https://www.usps.com/ship/priority-mail.htm#1
• To check tracking information: https://www.usps.com/

FED EX:

• To check tracking information: https://www.fedex.com/en-us/home.html